Refund & Cancellation Policy

No-refund policy

Once a booking is confirmed and payment is received, it is non-refundable. This applies regardless of the reason — including personal schedule conflicts, change of plans, illness, or failure to attend on the day.

We do not offer partial refunds, pro-rated refunds, or refunds for late arrivals or early departures.

Session transfers (exceptional circumstances only)

We understand that genuine emergencies happen. If you are unable to attend and inform us before the session begins, we may — at our sole discretion — offer a one-time transfer of your booking to a future session of the same event type, subject to availability.

• Transfer requests must be made by emailing [email protected] with your booking reference before the session starts. Requests received after the session time are not considered.
• Transfers are not guaranteed and are evaluated case by case.
• A booking may be transferred once only. Transferred bookings cannot be transferred again or refunded.
• No-shows — where you do not attend and have not written to us before the session — are not eligible for a transfer.

If Barket cancels an event

In the unlikely event that Barket cancels a session (for example, due to a venue issue, animal welfare concern, or circumstances outside our control), you will be offered a full refund to your original payment method or a free transfer to another session — your choice. We will notify you by email and phone as early as possible.

Refunds in this case are processed to your original payment method and typically reflect within 5–7 working days, depending on your bank. Amounts paid via gift card are returned to your gift card balance.

Need help?

For any booking-related queries, email [email protected] with your booking reference and we'll get back to you as soon as we can.